The Power of Moments: Why Certain Moments Have Extraordinary Impact by Chip HeathMy rating: 5 of 5 stars
In my various leadership roles and even my job as a real estate agent, this book challenged me to do better at making the little moments special. The first day on the job, the first meeting, the first showing, the closing table, etc. All of these moments have the power to make someone feel valued, appreciated, loved and should not be taken for granted.
Here is a good checklist that we should make sure our team can answer:
"1. Do I know what is expected of me at work?
2. Do I have the materials and equipment I need to do my work right?
3. Do I have the opportunity to do what I do best every day?
4. In the last seven days, have I received recognition or praise for good work? (Validation.)
5. Does my supervisor, or someone at work, seem to care about me as a person? (Caring.)
6. Is there someone at work who encourages my development? (Understanding. Caring.)"
Addressing these 6 answers/needs helps foster a positive work environment.
All-in, lots of good takeaways for any one who wants to be a better leader/influencer!
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